Start planning! Book specialty dining, shore excursions, beverage packages, spa treatments, shows and more before you get onboard with just a tap in the app or in your online account.
Guests are responsible for having all necessary documentation to board the ship and enter each of the countries the cruise visits. Please remember to bring your passport or valid ID with you, as well as any other travel documents like visa that the government authorities may require. Travel documents need to be presented at check-in, so please keep all travel documents in our carry-on for easy access.
If you are travelling with a minor and you are not the legal guardian, see requirements and sample permission letter here.
In order to sail, a guest must meet the requirements of ONE of the check boxes below.
All documents must be original – no photocopies. Your name must match across documents. What if I had a name change?
Accepted Identification for Australian Citizens
Australian Passport Book
• Passports must be valid at least 6 months after your cruise ends.
Australian Driver's License OR Government-issued, laminated photo ID
• Cruise itinerary must call only on Australian ports of call.
• If an itinerary leaves Australia, then guests must use a Passport.
Guests age 17 and under may present one of the documents below:
• Medicare Card - Can be used as the only identification for children when all guests share the same last name.
• Original (or Certified) Birth Certificate - If the parent's name differs from the child.
Accepted Identification for Other Nationalities
Passport Book
• Passports must be valid at least 6 months after your cruise ends.
Driver's License OR Government-issued, laminated photo ID
• Cruise itinerary must call only on Australian ports of call.
• If an itinerary leaves Australia, then guests must use a Passport.
* Sailings that originate and end in ports within Australia that do not include a visit to an overseas port outside of Australia. (Note that Queensland cruises that include Willis Island are considered domestic cruises). If an itinerary leaves Australia, then guests must use a Passport.
In order to sail, a guest must meet the requirements below.
All documents must be original – no photocopies. Your name must match across documents. What if I had a name change?
Passport Book
• Passports must be valid at least 6 months after your cruise ends.
Additionally, visas or travel permits may be required to enter some countries. Requirements vary depending on nationality. Please print out your visa/travel permits to present as needed.
• New Caledonia entry conditions for cruise passengers have been updated. If you are not using an Australian Passport, you may need to obtain a visa. Learn more here.
• New Zealand requires all cruise passengers to complete a New Zealand Traveller Declaration (NZTD). Additionally, a New Zealand Electronic Travel Authority (NZeTA)* or Visa may be required if you are not using an Australian passport.
In order to sail, a guest must meet the requirements below.
All documents must be original – no photocopies. Your name must match across documents. What if I had a name change?
Passport Book
• Passports must be valid at least 6 months after your cruise ends.
Additionally, visas or travel permits may be required to enter some countries. Requirements vary depending on nationality. Please print out your visa/travel permits to present as needed.
• The United States may require a Electronic System for Travel Authorization (ESTA) or Visa depending on nationality.
Please check requirements for your own nationality. Electronic Visa Update System (EVUS) is required for Chinese Nationals.• New Caledonia entry conditions for cruise passengers have been updated. If you are not using an Australian Passport, you may need to obtain a visa. Learn more here.
• New Zealand requires all cruise passengers to complete a New Zealand Traveller Declaration (NZTD). Additionally, a New Zealand Electronic Travel Authority (NZeTA)* or Visa may be required if you are not using an Australian passport.
Children/minors travelling without their parent or legal guardian, or with a different last name from their parent will need to present additional documents. See here for more information.
You may want to consider packing a carry-on bag for the day. Here are some ideas:
• ID
• SetSail Pass
• Medicines
• Toiletries
• Sunscreen
• Swimmers
• Change of clothes
• Adaptors to suit North American or European plug outlets
• Chargers
• Themed attire - check the app before you sail for more information
Feel free to leave the following items behind as they will be available onboard to use at no charge: pool towels (which can be used in port), soap, shampoo, and hair dryers.
Prohibited items:
Items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. Carrying any of these items will significantly delay luggage delivery to the stateroom. These and other similar items will be confiscated upon being found:
• Electrical extension cords
• Items that generate heat or produce an open flame: Coffee makers, clothing irons, steamers, hot plates, candles, incense, torch or novelty lighters (matches and traditional lighters are allowed), flammable liquids, explosives, fireworks, hookahs/water hookah pipes, and any other item that may create a fire hazard. The only exceptions to this policy are curling irons and hair straighteners.
• Alcoholic beverages: On boarding day, guests may bring one (1) 750 mL bottle, per adult of drinking age, per sailing. Guests who purchase alcohol bottles onboard or in port, will have their items safely stored by the ship. These bottles will be returned on the last day of the sailing to be enjoyed back home. Alcoholic beverages seized on embarkation day will not be returned.
• Weapons and drugs: Firearms, ammunition (including realistic replicas), sharp objects, including all knives and scissors, (personal grooming items such as safety razors or scissors with blades length less than 4 inches are allowed), illegal drugs/substances, and CBD oil/CBD products.
• Sports gear, and self-defence items: Handcuffs, pepper spray, nightsticks, martial arts items, and hoverboards. Exceptions can be made for the following sporting goods, however, the item must be stored in the guest’s stateroom and cannot be used onboard: baseball bats, hockey sticks, cricket bats, golf clubs, skateboards, surfboards, and bicycles.
• Radio devices: HAM radios and baby monitors. Two-way radios/walkie-talkies are permitted. Basic specifications are as follows: up to 10-mile coverage range, up to 5 watts power, internal voice, operated transmission, no external mounting antenna.
• Dangerous chemicals: Including bleach, paint and other flammable liquids.
If you are planning to check in your bag to have it delivered to your stateroom, we recommend packing a small bag of essentials to carry onboard. This bag should include: travel documents, medications, swimsuit, coverup, change of clothes, and sunscreen.
Please arrive at your allotted time, assigned when checking in online.
Bring your SetSail pass ready on your phone and your ID in hand at your allotted time. Don't forget to print your luggage tags at home and attach to your check-in luggage. Drop your luggage off at the allocated area then proceed through the terminal to complete your check in. Note – all guests must go through security screening.
Overseas Passenger Terminal
Corner of Argyle and George Streets, Circular Quay West, The Rocks NSW 2000
The distance from Sydney Airport is approximately 16 kms. Travel time approximately 35 minutes.
Parking is not available.
Please arrive at your allotted time, assigned when checking in online.
Bring your SetSail pass ready on your phone and your ID in hand at your allotted time. Don't forget to print your luggage tags at home and attach to your check-in luggage. Drop your luggage off at the allocated area then proceed through the terminal to complete your check in. Note – all guests must go through security screening.
Brisbane International Cruise Terminal
1 Cruise Terminal Drive, Pinkenba QLD 4008
Direction to the Port
Note: Some GPS systems may not yet recognise the new address. If this is the case, use Marine Road, which becomes Cruise Terminal Drive.
Car Parking Information
There are three (3) car parks providing onsite paid parking at the Brisbane International Cruise Terminal.
All car parks are managed by Wilson Parking.
Car park pricing and booking information is available on the Wilson Parking website. Parking must be booked in advance online through the Wilson Parking website
Car Parks 1 and 2 only accept online bookings – no drive-up parking spaces available
Car Park 3 has a very limited number of drive up spaces – vast majority is online bookings.
Wilson Parking contact details: (search “Brisbane International Cruise Terminal”)
Wilson Parking Customer Care: 1800 727 546
Offsite car parking operators / alternatives
Passengers can also arrive at the Brisbane International Cruise Terminal via taxi, rideshare or be dropped off.
If seeking alternative parking arrangements, below are contact details for offsite car parking operators:
Andrew’s Airport Parking
Ph: (07) 3268 4222
Portside Parking
Ph: (07) 3630 0922
PORT OF BRISBANE WEBSITE
General information about the Brisbane International Cruise Terminal
Your key is on your stateroom door
Your stateroom will be ready by 1:30 pm, and you'll find your SeaPass (your room key) by the door.
Your SeaPass
Your SeaPass is your room key and is used for onboard purchases. It will be on your stateroom door by approximately 1:30 pm. Prior to obtaining your SeaPass, use your SetSail pass for purchases.
Your muster location for the mandatory emergency drill onboard is printed on your SeaPass.
Do your guest safety briefing digitally
You can complete most of your mandatory guest safety briefing right in the app. Once you're onboard, tap on "Learn about safety at sea." When you're done, just remember to stop by your assembly station - look on your SeaPass or the back of your stateroom door - for a quick check-in.
Check out the Adventure Ocean Youth program for age-appropriate kids activities
Register on Deck 11, Forward, where you can also learn about childcare for children ages 6 months to 3 years. Please note, reservations are required due to limited capacity. Please call or visit Adventure Ocean to make your reservation:
• Nursery (6-36 months): Call 26001 from a ship phone
• Aquanats (3-5 years): Call 26003 from a ship phone
• Explorers (6-8 years): Call 26006 from a ship phone
• Voyagers (9-11 years): Call 26005 from a ship phone
Stay on ship’s time
Activities, reservations, and port arrivals and departures are on ship’s time. Use the app for reference. It’s always set to ship time.
Pool towels
You can check out towels at the main pool with your SeaPass. Make sure you return them prior to the end of the cruise to avoid a $25-per-towel fee.
Purchase Internet before the cruise?
If you purchased an Internet package prior to boarding, here's how you get connected:
1. Turn on your Wi-Fi and connect to “WiFi-Guest”
2.Select “Access Internet” or type “login.com” in a browser.
3. Select "Create an Account” and enter your information.
4. Select “Activate Wi-Fi.” Please note, you will not be charged for this purchase.
If you have questions, please feel free to dial 1950 or stop by Guest Services.That's entertainment
Plan ahead and make your show and activities reservations in the Pre-cruise Planner using the mobile app or at our Box Office on boarding day from 11:30 am to 3:30 pm.
Smoking areas
Smoking is permitted in the glass house on Deck 5, starboard, and on Deck 14, port side for Quantum class ships. Outer decks 4 and 11, starboard side for Voyager of the Seas.
Cigar and pipe tobacco is limited to designated outdoor areas. Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.
All indoor public spaces, staterooms, and balconies are smoke-free.
SeaPass account hold charge
You may notice a temporary hold on the credit card your SeaPass card is linked to. The hold is used to secure funds for anticipated onboard purchases, and will be released once your final charges are settled at the end of your cruise.
Flotation vests
Children's flotation vests are available free of charge at the pool deck areas. They may not be taken off the ship on port days.
Feeling under the weather?
If you need medical assistance, please dial extension 51 from your stateroom phone to make an appointment.
Using your onboard credits
If you purchased or received onboard credits, they will be posted to your account and can be used for any purchases onboard like shops, spa, photo, bars, specialty restaurants, shore excursions, internet or onboard gratuities. If you would like to use your onboard credit in the casino, please note that you will only receive promotional chips or slot play, which you will not be able to cash in.
It's show time
Reserve your shows on the Royal Caribbean app:
1. Once onboard, connect to Wifi-Guest. You don't need an internet package to do this.
2. Once connected, tap the "Ship" icon on the top, tap "Entertain," and then tap "Shows and Movies." The shows labeled as "Reservation Required" will need to be reserved.
Play smart, swim smart, stay safe
Make a splash at the pool, but keep safety at the top of your mind, too. Although lifeguards are on duty, adult supervision is always required for children ages 12 and younger on the pool deck.
