Questions related to Crown & Anchor Loyalty Program
You will be automatically enrolled in the Crown & Anchor loyalty program after completing your first Royal Caribbean® cruise, allowing you to start enjoying membership benefits (applies only to U.S. and Canadian residents). You also have the option t...
Points Choice is a loyalty enhancement for guests who sail with the Royal Caribbean Group. No matter which of our brands you sail with, you can apply your earned points toward the brand loyalty program of your choice. This means you can continue buil...
A Crown & Anchor Society member can be added into a relationship with other family members in the same household and receive equivalent tier status; however Cruise Points will remain according to actual cruises taken and calculated according to the n...
Cruise Points are how you earn membership status in the Crown & Anchor loyalty program. You earn 1 Cruise Point for each night you sail with us. If you book a Suite or sail solo while paying for double occupancy, you earn 2 Cruise Points for each nig...
You will be able to apply your points your way on any sailings departing on or after January 30, 2026.
Cruise Points are credited to your account at the end of each completed sailing, and it may take up to 30 days for them to appear. Next tier benefits will be applied on your subsequent sailing after your point status has been updated. Please note tha...
Upon completing your first cruise, you'll achieve Gold tier status in the Crown & Anchor loyalty program, unlocking a range of exclusive benefits, including special savings on your cruise vacations and exciting onboard offers each time you sail with ...
Points will be rewarded as they are today, once your cruise is complete. Starting January 30, 2026, a Points Choice request form will be available on the app and web, where you can select the brand you’d like to apply your earned points to. If you pr...
Yes, it’s essential to include your Crown & Anchor membership number when booking your Royal Caribbean cruise vacation. If you are booking directly on our website or app, be sure to enter your Crown & Anchor number. If you’re working with a travel ad...
Yes. A separate request form must be submitted for every sailing when you wish to apply points to another program. We plan to introduce a preference center later this year that will enable you to make your selection once for all future sailings.
Crown & Anchor members can view their points and tier benefits on the Royal App or by logging into their Guest Account page online. If your loyalty information is not displayed, please add your membership number on the dashboard screen or in the sett...
At any time prior to your sailing and up to 14 days post cruise you will be able to submit a Points Choice Request Form. Requests made after 14 days of the completion of your cruise will not be processed. Points will be awarded as they are today, onc...
As a Crown & Anchor member, your tier status is determined by the number of cruise vacations you have taken. To receive cruise points, please contact Crown & Anchor customer service at (800) 526-9723. If you are outside the U.S. and Canada, please ca...
To view your past cruises, sign in to your account and click on the “Past Cruises” tab. Please be aware that it may take up to 30 days after a cruise ends for your cruises and points to appear. If you don't see any cruises listed, verify that your lo...
Please refer to the 2026 Points Exchange Rate by brand: 1. Crown & Anchor Exchange Rates 2. Captain's Club Exchange Rates 3. Venetian Society Exchange Rates
If you are linked with your spouse and they have more points, you will see their total points to ensure both of you can achieve the next tier together. Once linked, the higher point total in the relationship will be shown. For example, if member A ha...
No. If you sail with Royal Caribbean or Celebrity Cruises and want to apply your earned points to Venetian Society, you must qualify for at least 1 VS Day to be eligible. Partial VS Days will not be awarded. For example: An inside stateroom on a 3-ni...
Your Cruise Points may appear lower because you have been removed from a relationship in our system. This can occur when you turn 18 and are unlinked from your parents, or as a result of changes in your relationship or household status. Your new tier...
No. Points Choice only applies to the Royal Caribbean Crown & Anchor program, the Celebrity’s Captain’s Club program and Silversea's Venetian Society program.
Before 2011, members earned 1 Cruise Credit for each sailing, regardless of the cruise length. Starting in 2003, if you took a cruise that lasted 12 nights or more, you received an extra Cruise Credit. In 2004, booking a Suite also earned you an addi...
No. Points Choice only applies to the Royal Caribbean Crown & Anchor program, Celebrity’s Captain’s Club program and Silversea’s Venetian Society program.
We want our onboard staff to easily recognize you as a valued Crown & Anchor member. While your membership information is printed on your SeaPass® card, wearing your lapel pin increases visibility and enables our team to deliver the exceptional servi...
No. Status Match remains the same. Members can still receive one-for-one tier matching across all three Royal Caribbean Group brands: Royal Caribbean, Celebrity Cruises, and Silversea.
A Crown & Anchor crystal block is a commemorative award presented to members onboard during the sailing in which they reach 140, 210, 280, and 350 Cruise Points milestones, as well as for every subsequent 70 points. One (1) block is awarded per relat...
To take advantage of Points Choice, you need to be enrolled in the loyalty program to which you wish to apply your points. For example, if you are sailing on Royal Caribbean and want to apply your earned Crown & Anchor points to Captain’s Club, you n...
The Crown Lounge is an exclusive onboard venue reserved for Diamond, Diamond Plus, and Pinnacle Club members, and access cannot be extended to friends and family. Each lounge features a dedicated Concierge to assist with any special needs or requests...
No. Once submitted, requests cannot be changed, and points can only be transferred once between brands.
Diamond Plus members with 175 or more points and Pinnacle Club members with 700 or more points have the opportunity to choose complimentary amenities, which will be delivered once onboard. Amenities are distributed throughout the cruise, and it's imp...
No. These points cannot be applied to a different brand program. If a guest sails with Celebrity and then transfers their points to another program, the Go Green points will be forfeited. These points will not be applied to another program and will n...
Pinnacle Club members who reach 700 and 1,050 Cruise Points will qualify for up to Balcony stateroom category on up to 7-night Caribbean sailings or $2,400 toward the purchase of a cruise. Upon reaching 1,400 Cruise Points, and for every additional 3...
Those who travel solo in a stateroom will be awarded bonus points based on the rules of the brand you choose to apply points to. Celebrity Cruises awards 2x points to solo travelers and Royal Caribbean awards 1 extra point per night. Silversea does n...
Access to Suite amenities (Suite/Concierge Lounge, Coastal Kitchen and Suite Sun Decks or neighborhoods) is reserved exclusively for guests staying in qualifying Suites. Crown & Anchor Pinnacle Club members may also enjoy access to these spaces, subj...
You may have a duplicate account. Please reach out to Crown & Anchor customer service at (800) 526-9723. If you are located outside the U.S. and Canada, you can call (541) 285-9723. Our operating hours are Monday through Friday from 9 a.m. to 9 p.m. ...
Yes, members can now enjoy one-for-one tier matching across all three Royal Caribbean Group brands: Royal Caribbean®, Celebrity Cruises®, and Silversea®. For more information, kindly refer to our Loyalty Status Match FAQ’s.
